• All of our products in our warehouse will typically get dispatched same or next day
• If you ordered from our Marketplace, orders can take on average 3-10 business days to get into our warehouse. You can get an update on your Marketplace items by going into your profile on the top right, clicking on 'My Activity' and 'Order History'. That will break down the status of your orders
• When your order is dispatched, you will get a tracking link with Australia Post. Please use this to identify the status of your order
• If you feel something doesn't look right, or your order is over the 5 additional business days, please email us at customers@thewinecollective.com.au

Our email offers are unique to you, so sometimes the prices on the website will be different to the email. To claim your discount:

• Make sure the email promotion is in date (normally 24-48 hours while stocks last)
• Check you are logged into your account (your name should appear on the top right)
• When your wines are in your basket and you click checkout' you will get a pop up notifying you of a discount which can be applied. Click on that to apply offer.
• If you are on the final checkout page and the price is not correct, please email us at customers@thewinecollective.com.au and we'll investigate

• Our email promotions are extremely popular, and often sell out in as little as 10 minutes. We will always advertise all of our stock, so unfortunately if it's sold out, we won't be able to supply you with that wine
• We do often send daily promotions, so keep an eye on your emails or save our email to your contact list to make sure you don't miss out in the future

• Unfortunately not. We have daily promotions, so if you're looking for a specific offer or wine type, check out the limited time offers page, which can be found here. This page details all the wines currently on promotion.

• We have a huge range of wines... and it's growing! We always aim to offer our customers the best selections at the best price, however we can't control what other companies decide to price their wines at and as a business we can't offer any price match guarantees

• When we are low on stock, there may only be 1-5 bottles remaining. If our website will not allow you to add more quantity, it means we don't have enough stock in

• If your wines are in our warehouse, they will be dispatched the same day. However, if the wines are coming from our Marketplace suppliers, please look at the wine for estimated arrival times into our warehouse.
• We use Australia Post for shipping, and for an estimated delivery time, please go to Our delivery section

• Sometimes the wines come in 6 or 12 packs and often Australia Post will treat every case as an individual item, so may not be shipped together. If you check your tracking link, click on the drop down box (with your tracking number), and you can view the progress of each of your items.